As of January 2018, we have a new prescription refill policy. We understand that this is a change for both you and us. We hope to work together to ensure safe and high quality medical care.

  • To avoid delays or running out of medication, please ask your physician and or nurse for medication refills at the time of your office visit.
  • Should you need a prescription refill between visits, we require that you call your pharmacy directly to request a refill. Your pharmacy has all your information and they will request the medication electronically. Please advise the Pharmacy we do not except faxes only electronic to ensure medication accuracy and safety
  • Please do not leave messages with office for refills unless emergency.
  • Please allow 48 hours for your request to be processed before checking with your pharmacy.
  • It is your responsibility to notify the office in a timely manner when refills are necessary.
  • Approval of your refill may take up to 48 hours so please be courteous and do not wait to call.
  • Refills will only be addressed during regular office hours (Monday-Friday) 8-5PM.
  • Some medications require prior authorization. Depending on your insurance this process may involve several steps by both your pharmacy, yourself and your provider. The providers and pharmacies are familiar with this process and will handle the prior authorization as quickly as possible once you have obtained the Prior Authorization form from your Insurance carrier. Neither the pharmacy nor the provider can guarantee that your insurance company will approve the medication. Please check with your pharmacy or your insurance company for updates.
  • It is important to keep your scheduled appointment to ensure that you receive timely refills. Repeated no shows or cancellations will result in a denial of refills.
  • Please bring all your prescription bottles with you to your appointment. This is important to make sure that you are taking the correct medications and the correct doses. We will continue to take the time to carefully review your medications and write refills at your office visit. If you have any questions regarding medications, please discuss these during your appointment:
  • Are you changing to a new local pharmacy? You should call your NEW pharmacy and request that your prescriptions be transferred from your OLD pharmacy. We sometimes do not have to write new prescriptions.
  • Are you going on an extended vacation and need to use an out-of-town pharmacy? You need to call the NEW pharmacy that you will be using and have them contact your hometown pharmacy to have your prescriptions transferred. When you return home, you must reverse the process.
  • Are you changing to a new mail order pharmacy? Some pharmacies will transfer your prescriptions to the new pharmacy. If you still have refills on your current prescriptions, please check with your current mail order pharmacy to see if your prescriptions can be transferred.

Thank you for choosing The Medical Group of South Florida. We look forward to working with you to assure safe and high quality medical care.